30-Day Returns and Exchanges
For eligible merchandise, us.pandora accepts return or exchange requests within 30 calendar days after delivery. Eligible products may be returned without stating a reason, subject to the exclusions and conditions described below.
Return Authorization
Please contact us before sending an item back. We will confirm eligibility, provide return instructions, and, where applicable, provide a prepaid return shipping label.
Customers should provide their order number and a brief description of the request when contacting customer care. Unauthorized returns may experience processing delays.
Return Shipping
We cover return shipping costs for approved no-reason returns as well as returns involving damaged, defective, incorrect, or missing items. Customers will not be charged for approved return shipping in these cases.
Our default return address is:
487 Juneau Avenue, Fairbanks, AK 99701, United States
A different return address may be provided in the return authorization instructions. Customers should use the address specifically provided for their approved return.
Return Conditions
For an ordinary no-reason return, the item should be returned in its original condition with its original packaging, included components, and proof of purchase where available.
Items returned because of damage, defects, incorrect shipment, or missing contents will be reviewed separately based on the circumstances of the order.
Items Excluded from No-Reason Returns
The following items are excluded from the no-reason return program:
- Custom-made or personalized products
- Clearance or Final Sale merchandise
- Gift cards
- Opened intimate or hygiene-sensitive products
These exclusions do not limit any applicable consumer rights or remedies relating to products that arrive damaged, defective, incorrect, or incomplete.
Exchanges
Eligible exchanges may be requested within the same 30-day period after delivery. Once an exchange is approved, we may arrange shipment of the replacement item after the returned merchandise is received and reviewed.
Refunds
After an approved return is received and reviewed, the approved refund is issued to the original payment method used for the purchase.
Please allow 5–10 business days after the refund is issued for the credit to appear in your account. The final posting time may vary depending on the customer's bank, card issuer, or payment provider.
Order Cancellation
Customers may request cancellation before an order is shipped. Please contact us as soon as possible if you need to cancel an order.
Once an order has been shipped, cancellation is no longer guaranteed and the applicable return or exchange process under this Refund Policy will apply.
Business and Contact Details
Store name: us.pandora
Domain: velietglen.shop
Email: Support@velietglen.shop
Customer-service phone: (907) 440-8164
Physical and return address: 487 Juneau Avenue, Fairbanks, AK 99701, United States