How We Can Help
Our customer care team is available to assist with product questions, order status, payment, shipping, tracking, returns, exchanges, refunds, and privacy-related requests.
Help With an Existing Order
For questions about an existing order, please provide your order number and a brief description of the issue.
You may request cancellation before your order ships. Once an order has been dispatched, the applicable return or exchange process is governed by our Refund Policy.
For your security, please do not include full payment-card numbers, security codes, or other sensitive payment credentials in your message.
Customer Service
Email: Support@velietglen.shop
Phone: (870) 664-7840
For approved returns, please wait for return authorization and follow the return instructions provided by our customer service team. Do not send merchandise to the business address unless we specifically instruct you to do so.
Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM (America/New_York)
Messages received outside our regular service hours will be reviewed during the next available business period.
Merchant Information
Business name: us.pandora
Domain: velietglen.shop
Email: Support@velietglen.shop
Phone: (870) 664-7840
Business address: 487 Juneau Avenue, Fairbanks, AK 99701, United States
Returns and Refunds
If you need help with a return, exchange, or refund, please contact us before sending an item back. Our customer service team will confirm the applicable process and provide the appropriate return instructions.
Please note: The business address above should not automatically be treated as the return-shipping destination. For approved returns, customers should use the return address provided in the return authorization.